Gift Card Questions

1) How are cards redeemed in store? With a number? A bar code? We want to make sure our in-store registers have the ability to read the card.
The customer receives an email with a Gift Card Number on it. This number is an actual Gift Card Number from CounterPoint. If they print off this email and bring it into your store, you'll be able to either type or scan this number in the store. See C in the attached document.

2) How are they redeemed online? With a number?
Yes, with this same number as explained above. Again, see C in the attached document.

3) Can we still sell/use our "hard copy" cards we already have in-store?
Yes, this integration allows all gift cards that have been entered in CounterPoint to be used online. Again, all they need to do is enter the gift card number in checkout.

4) Can customers still redeem hard copy cards they have in hand?
I believe you're asking if customers who purchased gift cards online can receive a "real, plastic gift card". I guess you could look up the customer in our Admin Panel, find the gift card number and postal mail them a "real gift card". However, that's up to you - I don't believe anyone is doing that today.

5) Can we see a sample of what the e-gift card purchase process looks like? Maybe screen shots?
Attached is an example. You can also see it live in action here: https://cooksofcrocushill.com/

6) Can we customize the e-gift card with Molbak's branding?
Yes, both the top and bottom of the gift card emails can be customized (see A and D in the attached document). The gift card image used in the email (see B) comes directly from your website. Meaning, the image you uploaded for the product in your website automatically gets used on these "eGift Card emails".

Thanks and let us know if you need anything else.